Returns Policy – Station 83 Studio

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return, your item must:

A proof of purchase (order confirmation or receipt) is required.

Important:
Please contact us at info@station-83.com before sending any items back. Returns sent without prior approval may not be accepted.

Due to the nature of our products, the following items are not eligible for return:

Each Station 83 miniature is carefully packed, but if your item arrives damaged or defective:

In most cases, we will offer a replacement or refund.
We may not require the item to be returned.

Once your return is received and inspected, we will notify you by email.

If approved:

Note:
Shipping costs and insurance fees are non-refundable.

If you haven’t received your refund:

If the issue persists, contact us at info@station-83.com.

We only replace items if they are defective or damaged.

Please contact us at info@station-83.com with:

Only regular priced items may be refunded.
Sale items are non-refundable.

Customers are responsible for return shipping costs.

We recommend:

We cannot guarantee that we will receive your returned item.

Due to the handcrafted nature of our miniatures, slight variations may occur.
These are part of the artistic process and are not considered defects.